Effective Date: 16/04/2025
At Adverts Buzz, we aim to deliver quality listing and promotional services for all our users across Africa and globally. Please read our refund policy carefully before making any payments on our platform.
1. Payments We Accept
Adverts Buzz only accepts payments for:
-
Featured Listings
-
Banner Advertisements
-
Ad Boosts / Promotions
We do not charge for user registration or standard listings.
2. Refund Eligibility
Refunds are only issued under the following conditions:
-
Service not delivered: If your promoted listing or banner was not activated as paid for, and you've reported it within 48 hours.
-
Duplicate payment: If you've accidentally made more than one payment for the same promotion.
-
Technical error on our part: Where a system issue prevented proper display or service delivery.
Refund requests must be made within 5 days of the original transaction.
3. Non-Refundable Situations
We do not offer refunds under these conditions:
-
If your ad was removed due to violation of our Terms of Service.
-
If you change your mind after purchasing a promotional service.
-
If the listing didn’t generate desired results (e.g., no calls, sales, or interest).
-
Payments made through third-party agents without proper proof.
4. How to Request a Refund
To request a refund, send a detailed message with:
-
Your Ad ID or payment reference
-
Date of transaction
-
Reason for requesting the refund
Contact:
Email: info@adverts.buzz
Support: https://adverts.buzz/contact
We will review your request and respond within 3–7 business days.
5. Mode of Refund
If approved, the refund will be processed via the same payment method used:
-
M-Pesa (Kenya & East Africa)
-
PayPal (International)
-
Mobile Money/Bank Transfer (Other African countries)
6. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be reflected on this page with a new effective date.
